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Customer Engagement

Elevate your customer engagement experience

Increasing customer engagement is crucial as it fosters loyalty, drives repeat business, and generates positive word-of- mouth. Engaged customers are more likely to become brand advocates, provide valuable feedback, and contribute to business growth, creating a competitive advantage in today's customer-centric marketplace.

Solutions and Benefits

Create an immersive customer experience with intelligent communications. Whispir ensure seamless connectivity for different types of organisations anytime, anywhere.

  1. Promotional campaigns

    Create personalised promotions with targeted customer communications

  2. Appointment reminders

    Reduce no-shows and cancellations with scheduled reminder communications.

  3. Product and service updates

    Communicate product and service updates through the right channel to ensure your message gets cut through.

  4. Collection & Payment reminders

    Improves debt resolution and payment efficiency through predefined workflows

  5. Onboarding and retention

    Improve onboarding and retention with triggered customised messages for diverse audiences.

  6. Delivery notifications

    Increase customer satisfaction with timely information through triggered communication based on package location

  7. Feedback & Surveys

    Give your customers easy ways to provide feedback with simple SMS satisfaction surveys.

  8. Multi-channel approach - Omnichannel Communications

    Engage on your customers’ preferred mobile channels –including SMS, WhatsApp, and push notifications