FPI: Helping manufacturers innovate digital communications
Overview
Fiberglass Products, Inc. (FPI), established in 2002, is a family-owned business based in Aurora, Nebraska, with an expansive production facility of 68,000 square feet managed and operated by a large, diverse team.
They manufacture and provide construction supplies that range across custom design manufacturing, platforms and enclosures, and recreational structures for municipal, commercial, and residential purposes.
Fiberglass Products, Inc. is committed to delivering high-quality products on time and constantly looks at ways to innovate its product to improve service and meet customer needs.
The challenge
Since 2002, the FPI team has evolved the way it communicates both internally and externally as new technology has become available and the needs for customer and staff communication have grown.
However, as the pace of digital innovation has continued to increase, particularly over the past year, the need to dramatically improve their channels of communication became a key organizational challenge.
FPI lacked a proficient tool to create an SMS channel of communication for the organization to efficiently connect with their staff, and build engaging and customizable communication experiences to improve safety and compliance.
FPI needed to address four key challenges:
A communications platform to greatly increase the ability to communicate internally
Deploy and streamline a real-time incident reporting system
Standardize compliance training with consistent communications
Establish a system that would support communications in both English and Spanish to facilitate the cultural and lingual diversity within the organization
As our business continually scales upward, we needed a way to talk to all of our people with immediacy and clarity to grow steadily. We needed a secure and easy-to-learn system that will grow with us and make our message clear; we care about our team as we care about our customers."
The solution
A single, multichannel communications platform solves the known issues and is customisable and scalable to meet future communications requirements.
Improve safety compliance
A communications solution will aid in achieving a 25% improvement in continuous compliance and safety.
HR onboarding
Leveraging Whispir’s high accessibility via personal devices to allow faster onboarding and safety training for new employees.
Improve employee engagement
Lower workforce turnover and reduced hiring costs; through greater employee engagement with the infield workforce, who are remote and don't come into an office.
Reduce manual processes
The deployment of Whispir means FPI’s communications process takes a leap from manual and difficult-to-track processes and streamlines all within one elegant platform.
Learn how we helped FPI by downloading our full case study
Interactive two-way connection not only carries FPI into the forefront of digital communications, but amplifies the standards of connection within the business.