Golding: Providing a responsive communications platform
Overview
Golding Contractors deliver safe, flexible, and cost-effective project solutions in urban, regional, and remote locations for the resources, utilities, property, and transport sectors.
Over the past decade, Golding Contractors has delivered in excess of $5 billion worth of civil, mining, and urban development projects.
Established in 1942, Golding Contractors has grown into a national enterprise with operations in key states across Australia.
The challenge
Golding’s mining operations engage skilled workers typically on four-panel, rotating rosters. Many of these workers commute to and from these mines from areas outside the local community and are often housed in camp accommodation.
Travel arrangements include:
Fly in, Fly out
Bus in, Bus out
Drive in, Drive out
To respond quickly and decisively to factors such as inter-regional travel and camp-based accommodation presented a considerable challenge for Golding; in the face of a rapidly changing situation with the global COVID-19 pandemic.
Existing workforce communication methods were insufficient to disseminate important information and updates quickly and receive consistent responses to those communications.
To reduce the risk of transmission of Covid-19 through the inter-regional movement of workers, Golding determined there was a need to introduce ‘point of departure’ screening. If an employee had Covid-19, performing screening when they arrived for their first shift was too late.
To achieve this, Golding required a flexible tool that was direct and accurate in its message delivery and circumvented the need for using email; which was cumbersome and less effective. The solution required simplicity and immediate familiarity, and there was no time for training.
We had already mobilised extensive communications and operational response, but we needed a tool to streamline the process. The beauty of an SMS is that it captures the attention of the individual far more than an email, but still gives us access to rich content, and controlled and collated data collection for administration and record-keeping."
The solution
COVID-19
The Whispir platform was leveraged to fill the communication needs created by COVID-19 for point-of-departure health screening, prior to workers commencing travel and prior to them arriving in camp or at the site.
Travel arrangements
Using the platform, Golding is able to collect one-off data regarding travel arrangements for workers and obtain pre-travel risk screening and health declarations.
Crisis and safety communications
Pre-approved templates are stored and immediately actioned in alignment with crisis plans. Intelligent distribution lists are leveraged to assist in the delivery and implementation of safety messaging including rich email and SMS.
External communications
Targeted communications for specific groups via detailed tagging of contacts at an individual level, with rapid development and deployment of customised messages.
Two-way communications
The Whispir platform allowed Golding to obtain timely and actionable insights into staff movements and associated risk factors.
Real-time insights
Administrators were also able to identify who had not received communications and rapidly close any communication gaps and ensure contact lists were up-to-date.
This information assisted Golding’s business operations to remain largely uninterrupted during the height of the initial pandemic threat and escalating government responses.
Multiple network users
The system is capable of collating and managing multi-channel contact details with sufficient platform capacity for 400+ network users, and extended flexible capacity for 2,000+ non-network users (wages staff and contract labour-hire).
We can now capture, of the 400 people we sent messages to, those at elevated risk of infection with COVID-19, those who aren’t, and those we need to follow up with to clarify any outstanding information requirements. Because of the in-depth reporting and dynamic use cases, we have expanded Whispir across multiple divisions within our organisation."
Learn more by downloading the full case study
Beyond the COVID-19 use cases for the Whispir platform, Golding seeks to deploy Whispir in other crucial areas of the organisation.