Data retention policy
In order to provide the services, Whispir retains your data and associated metadata in accordance with the following minimum retention periods.
Data type
Classification
Live
Archive
Messages
Platform
1 year
7 years
Contacts
Platform
Ongoing
7 years
Distribution List
Platform
Ongoing
7 years
Events
Platform
Ongoing
7 years
Assets
Platform
Ongoing
7 years
Activity Stream
Platform
1 year
7 years
Activity Logs
Platform
1 year
7 years
Database
Platform
1 year
7 years
Reports
Reporting
1 year
7 years
Database
Reporting
1 year
7 years
Detailed Message Logs
System
-
7 years
Message Logs
System
-
7 years
Web Logs
System
-
7 years
Application Logs
System
-
7 years
Database Logs
System
-
7 years
Definitions
Archive
Data that is stored in disk, tape or similar storage media and can be retrieved from Whispir on specific request. Costs may apply to data retrieval requests.
Live
The minimum period for which data is accessible within the Whispir Platform. Please note that customers utilising Whispir Redaction feature will not be able to view the content of selected Live data.
Ongoing
The duration of an active account. Active account data is not retained for longer than 7 years.